Boxes of Elegance ships its products Australia wide with jewellery boxes sent via courier service. All orders over $150 come with FREE SHIPPING. All orders under $150 incur a $12.95 flat rate cost Australia wide.
All parcels are sent with a tracking number and will arrive to you within 3-10 working days depending on the size of the parcel and your location within Australia. Items are sent from Sydney, NSW.
Unfortunately, we cannot offer a local pick up service.
We stand behind our products! That’s why we offer refunds on our entire range up to 14 days after you receive your item. We want you to absolutely love your product so if you want to return it, that’s fine by us. We have a hassle free returns policy on all items in our store. If you need to make a return you first need to Contact Us so we can start a returns request for you and give you a reference number.
Once this process has been started, you will receive our returns address and helpful information on the best way to get the parcel back to us at the cheapest possible price. If the item is faulty or damaged we will pay the cost of the return. Your parcel need to be returned to us in unused and original condition including the packaging for us to grant a refund.
If this cannot be done, each case will be judged on a case by case basis on whether a refund can be granted. If you have any questions please make sure you contact us! We’ll make sure you have an enjoyable and happy shopping experience.